This paper investigates the factors influencing the adoption and extent of use of e-payment systems by SMEs in Nigeria.
#Empirical studies how to
The findings provide information for food delivery platforms on how to manage conflict resolution to succeed in the market and help restaurants in selecting the most effective food delivery platforms with which to collaborate. The study provides a first theoretical outlook on consumers’ continuous intention to use OFDAs, using trust transfer theory, which has not been considered so far.
The present research makes substantial theoretical and practical contributions as it develops a trust transfer mechanism by considering an emerging mobile‐commerce field. Additionally, disposition to trust and online reviews significantly develops consumer trust in OFDAs. Further, PEDR positively moderates the relationship between trust in OFDAs and trust in a restaurant. The results show that trust in OFDAs positively influence the trust in restaurant which ultimately leads to the consumers’ continuous purchase intention. The model was tested via structural equation modeling (SEM) using data obtained from 836 users of OFDAs through structured questionnaire. Drawing from trust transfer theory, the purpose of this study is to fill this gap by investigating the trust transfer from OFDAs to restaurants and to address the boundary condition of trust transfer by examining the moderating effect of Perceived effectiveness of dispute resolution (PEDR) between trust in OFDAs and trust in a restaurant. However, various aspects related to the usage of OFDAs have not been explored. Recently, a few researchers have attempted to understand consumer behaviour towards using OFDAs. The recent growth of OFDAs (Online food delivery apps) centralized the restaurant’s business in electronic distribution platforms. We point out relevant managerial possibilities to minimise the perceived risk of potential consumers of P2P platforms. However, commonly used trust‐building measures on P2P accommodation platforms show no significant effect on risk perception and the intention to engage in sharing in the present study. Second, the manipulation of information on P2P accommodation platforms' websites in two online experiments revealed that regulation mechanisms led to lower perceived risk and a higher intention to engage in sharing. First, an analysis of existing P2P accommodation platforms showed a lack of regulation mechanisms. In a prestudy and two experimental online surveys, the current research investigates whether trust‐building measures and regulation mechanisms presented on a website can reduce the potential consumers' level of perceived risk and increase their willingness to participate in a platform's sharing offer. Thus, in order to attract consumers, platforms need to apply mechanisms to reduce the perceived risk of potential consumers. Sharing via platforms entails a certain amount of risk for consumers. Online P2P sharing platforms act as intermediaries between providers and consumers who do not know each other personally. Sharing a flat with strangers is no longer hypothetical but well accepted by many consumers who participate in peer‐to‐peer (P2P) services. A set of trust constructs is proposed that reflects both institutional phenomena (system trust) and personal and interpersonal forms of trust (dispositional trust, trusting beliefs, trusting intentions and trust-related behaviours), thus facilitating a multi-level and multi-dimensional analysis of research problems related to trust in e-commerce. The interpretation and comparison of different empirical studies on on-line trust first requires conceptual clarification. The major objective of this paper is to provide an integrative review of the empirical literature on trust in e-commerce in order to allow cumulative analysis of results. However, empirical research in this area is beset by conflicting conceptualizations of the trust construct, inadequate understanding of the relationships between trust, its antecedents and consequents, and the frequent use of trust scales that are neither theoretically derived nor rigorously validated. During the last four years a number of empirical studies have investigated the role of trust in the specific context of e-commerce, focusing on different aspects of this multi-dimensional construct. Lack of trust is one of the most frequently cited reasons for consumers not purchasing from Internet vendors.